1. General
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This website is owned and operated for selling sweets and related products.
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By using our services, you accept these Terms & Conditions.
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We reserve the right to update or modify these terms anytime without prior notice.
2. Product Information
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All product images are for illustration purposes; actual items may vary slightly in shape, size, or color.
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We prepare our sweets fresh. Exact weight may vary due to handmade nature.
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Prices are subject to change without notice.
3. Orders & Payments
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Orders can be placed through our website using Cash on Delivery (COD), Online Payment, UPI, or Wallet (if available).
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Once an order is placed, you will receive a confirmation message/email.
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In case of failed online payment, the order may be marked as Pending until payment is verified.
4. Delivery Policy
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Delivery is available within selected service areas only.
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Delivery time slots are shown at checkout. Actual delivery time may vary due to traffic, weather, or operational reasons.
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Delivery charges (if applicable) will be visible during checkout.
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Incorrect address or phone details may delay or cancel your order.
5. Cancellation & Refund
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Orders can be cancelled only before preparation starts.
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Once preparation has begun, cancellation is not allowed.
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Refunds (if applicable) will be initiated within 3–7 working days to the original payment method.
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COD orders cannot be refunded; cancellation only prevents delivery.
6. Quality Guarantee
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We ensure all sweets are freshly prepared with high-quality ingredients.
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If you receive a damaged, spoiled, or incorrect item, you must contact us within 2 hours of delivery with proof (photo/video).
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Replacement or partial refund may be provided after verification.
7. Customer Responsibilities
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Provide correct delivery details, phone number, and instructions.
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Ensure someone is available to receive the order at the designated time.
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Once delivered, product quality is not covered if mishandled by the customer (e.g., kept in heat, not stored properly).
8. Allergens & Ingredients
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Some products may contain allergens like milk, nuts, ghee, gluten, etc.
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Customers with allergies must check product details before ordering.
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We are not responsible for allergic reactions if ingredients were disclosed.
9. User Account
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You must provide accurate information while registering.
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You are responsible for maintaining account confidentiality (username, password).
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Misuse or fraudulent activity may lead to account suspension.
10. Intellectual Property
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All text, images, logos, and content on the website belong to us.
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Copying or using them without written permission is prohibited.
11. Limitation of Liability
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We are not liable for delays or issues caused by:
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Incorrect delivery address
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Customer unavailability
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External factors (traffic, weather, festivals)
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Maximum liability is limited to the order value.
12. Contact Information
For any queries, issues, or support:
📞 Customer Support: +91 XXXXXXXXXX
📧 Email: support@yourdomain.com
📍 Address: New Delhi