Return Policy

1. Return Eligibility

Since sweets and food items are perishable, returns are accepted only in the following situations:

✔ You can return the product if:

❌ Returns are NOT accepted if:

2. Time Window for Returns

⏳ You must request a return within 2 hours of delivery.
Returns requested after 2 hours will not be accepted, as the product may lose freshness.

3. Return Requirements

To process your return:

You must provide:

📌 Order ID
📌 Clear photos/videos of the product
📌 Unopened & unused product condition (unless damaged)
📌 Description of the issue

Without proof, return requests may be rejected.

4. Non-Returnable Products

The following items cannot be returned:

❌ Fresh sweets (e.g., Rasgulla, Gulab Jamun, Barfi, etc.)
❌ Bakery items (cakes, pastries, cookies)
❌ Customized/Personalized gift boxes
❌ Festival special sweets
❌ Discounted or promotional items
❌ Items opened or consumed partially

5. Pickup & Return Process

If your return is approved:

1️⃣ We schedule a pickup or request you to bring the item to the store
2️⃣ Product will be inspected
3️⃣ Refund/Replacement will be processed based on approval
4️⃣ Refund may be issued to wallet/account/UPI

6. Return for COD Orders

For Cash on Delivery (COD) orders:

7. Wrong Address / Customer Not Available

If delivery fails due to:

➡ The order will be marked as Delivered/Failed
➡ No returns or refunds will be offered.

8. Return Process Channels

You can raise a return request via:

📱 WhatsApp: +91 XXXXXXXXXX
📞 Phone Support: +91 XXXXXXXXXX
📧 Email: support@yourdomain.com
⏰ Timings: 9:00 AM – 9:00 PM